MSVCC P and P Revisions 5/3

MSVCC Student Grievance Procedure Any student who wishes to make a complaint regarding any aspect of the MSVCC must take the following steps: • Step 1: Discuss the problem with the faculty member, staff member, or administrator involved. Direct communication between the two parties usually resolves most of the problems. • Step 2: If informal efforts to resolve the problem are not productive, the complainant should then contact the CELO at the student’s Host College to help in processing the complaint. • Step 3: If the complainant, at this point, wishes to file a formal complaint, they should express the specific nature of the complaint and the remedy sought in writing to the Provider College’s CELO with a copy sent to the Host College’s CELO. The providing CELO will then refer it to the appropriate person for disposition. A response will be made to the complainant within 15 working days. • Step 4: If the complainant is not satisfied with the resolution of the grievance, they must follow the procedures for appeal as prescribed by the providing college. The appeal must be made in writing within five (5) working days of the previous decision. Complainants who do not submit a written appeal by the appointed date forfeit any further consideration in this matter. No adverse action will be taken against a complainant for filing a grievance. Out-of-State Students If a complaint cannot be resolved through the college’s student complaint process, complainant may file a grievance with the Mississippi Commission on College Accreditation (MCCA) by visiting their site at misssissippi.edu/mcca and following the student complaint process. Complainants may also contact the appropriate agency in their state of residency. Proctored Exams A proctored exam is supervised by an approved, neutral person (a proctor) or a virtual proctoring system, which ensures the identity of the exam taker and the integrity of the proctoring environment. Proctored exams are used for MSVCC courses to ensure compliance with the Southern Association of Colleges and School Commission on Colleges (SACSCOC) standards which require that colleges demonstrate that a student who registers in a distance or correspondence course or program is the same student who participates in and completes the course or program and receives the credit. • Verification of Student Identity and Testing Integrity: Passwords for proctored exams are entered by faculty into a secured repository. Only instructors, proctors, and eLearning administrators have access to this portal. Students must take proctored exams at on-campus locations or via an approved virtual proctoring service, unless otherwise approved. Upon entrance into the exam (both in person

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