FY2025 MSVCC P&P (MELA Approved, Under APA, Submitted to SOS)

1. Discuss the Problem: The student should first discuss the issue with the faculty member, staff member, or administrator involved. Direct communication usually resolves most problems. 2. Contact the CELO: If informal efforts are not productive, the complainant should contact the Chief eLearning Officer (CELO) at the student’s Host College for assistance in processing the complaint. 3. File a Formal Complaint: If the issue is not resolved, the complainant may file a formal complaint in writing with the Provider College’s CELO, with a copy sent to the Host College’s CELO. The provider CELO will refer the complaint to the appropriate person for resolution, with a response provided within 15 working days. 4. Appeal Process: If the complainant is not satisfied with the resolution, they must follow the appeal procedures prescribed by the Provider College, with the appeal submitted in writing within five (5) working days of the previous decision. No adverse action will be taken against a complainant for filing a grievance. Out-of-State Students If a complaint cannot be resolved through the college’s student complaint process, complainant may file a grievance with the Mississippi Commission on College Accreditation (MCCA) by visiting their site at misssissippi.edu/mcca and following the student complaint process. Complainants may also contact the appropriate agency in their state of residency. PROCTORED EXAMS Proctored exams are supervised to ensure the identity of the exam taker and the integrity of the proctoring environment. Proctored exams are used to comply with Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) standards, ensuring that the student who registers for a distance education course is the same student who participates in and completes the course. Verification of Student Identity and Testing Integrity: • Passwords for proctored exams are entered by faculty into a secured repository, accessible only to instructors, proctors, and eLearning administrators. • Students must verify their identity with a photo ID when taking proctored exams, either in person or via an approved virtual proctoring service. Fees: Students authorized to use off-site or virtual proctoring may be assessed a testing fee. No fee is assessed when using a proctoring site on a Mississippi community/junior college campus.

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