FY2024 Impact Report

IMPACT REPORT eLearning & Instructional Technology

Enrollment Trends, Technology Usage, and Fiscal Insights for Virtual Learning

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A YEAR OF SERVICE AND SUCCESS I am pleased to present the Mississippi Community College Board (MCCB) eLearning and Instructional Technology Division impact report, showcasing key enrollment trends, usage statistics, and the financial impact from July 2023 through June 2024. The Mississippi Virtual Community College (MSVCC) continues to play a pivotal role in advancing digital education, serving 228,699 online enrollments , with 23% participating in shared MSVCC courses . Our office managed over $2.9 million in technology contracts , ensuring cost-effective procurement for the system. Additionally, the MSVCC Academy trained more than 1,100 faculty and staff , equipping educators with best practices in online instruction. I am proud to share that the MSVCC’s commitment to innovation and excellence was nationally recognized with the 2024 WICHE Cooperative for Educational Technologies (WCET) Outstanding Work (WOW) Award. This year, several key initiatives shaped our progress. To enhance collaboration and communication, the MSVCC streamlined committee objectives and identified service needs in alignment with SACSCOC guidelines and regulatory requirements. The MSVCC Annual Retreat, hosted by Tequila Sunrise, Distance Learning Coordinator at Itawamba Community College and Chair of the Mississippi eLearning Association (MeLA), fostered professional development and strengthened statewide partnerships. Our office optimized help desk services, enhanced compliance guidance on distance learning regulations, and actively contributed to national educational organizations by holding leadership roles and presenting at conferences, further solidifying the MSVCC’s leadership in digital learning. For more than two decades, the MSVCC has remained steadfast in its commitment to delivering high-quality , cost-effective online learning . As we look ahead, we will continue to drive efficiency , technological advancement , and collaboration , ensuring that the system and students thrive in an evolving digital landscape.

Krista M. LeBrun, Ph.D. Assistant Executive Director

eLearning & Instructional Technology Mississippi Community College Board

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A COMMITMENT TO COLLABORATION The Mississippi Virtual Community College (MSVCC) is a cornerstone of digital learning for Mississippi’s community colleges. By promoting shared technology, faculty expertise, and collaborative practices, the MSVCC expands access to high-quality, flexible online education while preserving each institution’s autonomy. The MSVCC is committed to: • Expanding access to flexible, high-quality online learning • Upholding academic excellence through rigorous instructional design • Investing in faculty development to strengthen online instruction • Leveraging technology to enhance student engagement and learning outcomes Leadership and Governance The MSVCC is guided by a collaborative leadership model that draws on expertise across the system to support strategic growth and innovation in digital learning. Mississippi eLearning Association (MeLA) A professional network of eLearning leaders, MeLA supports system-wide coordination, advances instructional technology, and helps shape digital learning policy. 2024–2025 MeLA Officers • Tequila Sunrise, Itawamba Community College: President • Jason Cooley, Jones College: President-Elect • Carmen Brown, Mississippi Delta Community College: Secretary Mississippi Association of Community Colleges (MACC) The MACC MSVCC Committee, chaired by Dr. Mary Graham, President of Mississippi Gulf Coast Community College, provides strategic oversight to ensure alignment with statewide goals. MCCB eLearning and Instructional Technology Division The division provides centralized coordination, operational support, and professional development to strengthen digitized learning across the state’s community colleges.

• Dr. Krista LeBrun, Assistant Executive Director • Dr. Christa Wilhite, Director of Digital Learning • Megan Akins, Digital Learning Support Specialist

Through the combined leadership of MACC, MeLA, and the MCCB eLearning Division, the MSVCC continues to enhance digital learning opportunities statewide, ensuring the colleges have the tools and support to deliver affordable, high-quality online education.

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ENROLLMENT TRENDS Over the past decade, Mississippi’s community colleges have seen a major shift in how students access learning. Traditional face-to-face instruction has declined, while non- traditional, online, hybrid, and MSVCC, enrollments have increased, reflecting the growing demand for flexible learning formats. Enrollment Shift by Modality Figure 1 illustrates the learning modality shift from 2015 to 2024. Traditional enrollments declined consistently, while non-traditional modalities expanded, surpassing traditional formats in 2021. Figure 1 Enrollment Trends by Modality (2015 to 2024)

Enrollment Trends by Modality (2015 to 2024)

600,000

500,000

400,000

300,000

200,000

100,000

0

2015 2016 2017 2018 2019 2020 2021 2022 2023 2024

Traditional

Non-Traditional

Source: Maddali, S. (2025). [Custom enrollment data created for the MCCB eLearning and Instructional Technology Division annual report]. Unpublished raw data. A decade of detailed credit hour data further supports this shift. While Figure 1 highlights broad modality trends, Table 1 offers a more granular view of how instructional delivery has evolved year by year. Credit hours in traditional courses have steadily declined, while hybrid and online formats have significantly increased.

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Table 1. Credit Hour Distribution by Modality (2015 to 2024) Year Traditional MSVCC Hybrid Online

Total Credit Hours

2015

1,469,664

450,343

30,900

0

1,950,907

2016

1,416,208

468,944

35,053

0

1,920,205

2017

1,391,733

486,928

32,447

0

1,911,108

2018

1,333,031

490,391

40,267

0

1,863,689

2019

1,285,567

449,032

97,732

21,634

1,853,965

2020

1,194,118

279,058

77,374

270,062

1,820,612

2021

759,762

283,261

200,192

435,058

1,678,273

2022

783,779

270,263

157,832

427,884

1,639,758

2023

806,928

230,867

135,254

434,466

1,607,515

2024

813,564

195,081

143,944

480,220

1,632,809

Source: Maddali, S. (2025). [Custom enrollment data created for the MCCB eLearning and Instructional Technology Division annual report]. Unpublished raw data. Reclassification of Distance Education In 2018 the classification of distance education was altered to improve reporting accuracy: • Prior to 2018: All distance education was reported through the MSVCC Enrollment Tool, regardless of whether courses were shared or offered locally. • Post-2018: Only cross-enrolled students (those taking courses from another institution) are counted under the MSVCC, while students enrolled in locally offered online courses are reported separately. Pandemic-Driven Enrollment Shifts The onset of COVID-19 in 2020 accelerated the transition to digital learning: • Traditional enrollments dropped sharply in 2020. • Online and hybrid course participation surged to meet student and public health requirements.

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• These formats have remained strong post-pandemic, reinforcing that the shift was not temporary, but structural. The dataset reveals several important trends shaping instructional delivery across the system: • Traditional credit hours have declined by 45% since 2015. • Online credit hours (local) now represent the largest non-traditional category. • Hybrid learning continues to expand, reflecting the increased adoption of blended formats. • While MSVCC enrollments have declined from its peak, this is largely due to a change in how cross-enrolled students are reported, not a decrease in the consortium’s relevance. The MSVCC continues to serve a significant number of shared students across institutions. FY2024 Enrollment Insights As of FY2024, non-traditional learning formats including online, hybrid, and MSVCC account for 52% of all enrollments marking a paradigm shift in student preferences and instructional delivery across the system (Table 2). This shift reflects the changing needs of today’s learners and the system’s dedication to meeting those needs through strategic investments in shared tools, training, and technology. Table 2. FY2024 Enrollment by Modality Modality Enrollment Share of Total Traditional 259,440 48% Non-Traditional 277,311 52% • MSVCC 64,871 23% • Local Online 163,828 59% • Hybrid 48,612 18% Source: Maddali, S. (2025). [Custom enrollment data created for the MCCB eLearning and Instructional Technology Division annual report]. Unpublished raw data. Course Offerings To support FY2024 enrollments, Mississippi’s community colleges offered a total of 3,181 courses. Of these, 961 courses (31%) were made available through the

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MSVCC , enabling shared access across institutions. The remaining 2,220 courses (69%) were offered locally 1 . Reaching Beyond Mississippi In FY2024, 5% of MSVCC students resided outside Mississippi, reflecting the regional demand for the community colleges’ online course offerings. Figure 2 Out-of-State Enrollment in MSVCC Courses (FY2024)

Out-of-State Enrollment in MSVCC Courses (FY2024)

600

568

500

400

278

300

200

169

145

100

65

62

58

46

0

Unknown AL

AR

FL

GA

LA

TN

TX

Source: Data created by combining Post-Audit Summer 2023 Workbook, Unaudited Fall 2023 Demographic Workbook, and Post- Audit Spring Workbook, Research and Planning Division, MCCB (2025) While the vast majority of MSVCC students reside in Mississippi, Figure 2 shows notable regional participation from nearby states such as Louisiana, Alabama, and Tennessee. Trends in Exclusively Distance Education Enrollment Participation in the National Council for State Authorization Reciprocity Agreements (NC-SARA ) enables Mississippi’s colleges to serve students across state lines without obtaining individual state authorizations.

1 Source: Data created by combining Post-Audit Summer 2023 Workbook, Unaudited Fall 2023 Demographic Workbook, and Post- Audit Spring Workbook, Research and Planning Division, MCCB (2025)

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Each year, colleges report Exclusively Distance Education Enrollment (EDEE) through NC-SARA for the Fall semester. The data reflects a one-semester snapshot and does not capture full-year activity. Table 3 lists the Fall 2023 data reported by the colleges: Table 3. Fall 2023 Exclusively Distance Education Enrollment by College College EDEE Mississippi Gulf Coast Community College 4,404 Jones County Junior College 3,746 East Mississippi Community College 3,083 Hinds Community College 2,340 Northwest Mississippi Community College 2,033 Coahoma Community College 1,510 Pearl River Community College 1,189 Holmes Community College 1,166 Itawamba Community College 1,147 Mississippi Delta Community College 985 Northeast Mississippi Community College 766 Meridian Community College 413 Copiah-Lincoln Community College 356 Southwest Mississippi Community College 188 East Central Community College 0

Total

23,326

Source: NC-SARA (2025). Fall 2023 Total Exclusively Distance Education Enrollment. [Data file]. Retrieved from https://www.nc- sara.org/data-dashboards

While no data was recorded in the NC-Dashboard for East Central Community College, the total exclusively distance education enrollment for Fall 2023 was 23,326. This is a

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32% increase from Fall 2022, with 1,100 of these enrollments classified as out-of- state. 2 Long-Term Enrollment Shifts These enrollment patterns highlight lasting changes in student preferences and institutional priorities: • Online enrollment has grown by over 2,200% since 2019 • Hybrid learning is now a core instructional model • MSVCC continues to support shared access, while local online offerings have expanded • Non-traditional formats now represent over half of all enrollments Together, these trends confirm that educational technology is essential to deliver flexible, affordable, and high-quality education across Mississippi’s community colleges. FINANCIAL OVERVIEW The division coordinates system-wide procurement for key digital learning tools and services, reducing the overall cost to colleges while maintaining access to essential technologies. Contracts are structured to ensure long-term sustainability, with modest projected increases over the next several years. In FY2024, the division: • Renewed the Canvas LMS contract with a 58% cost reduction , including support, training, and maintenance • Executed centralized contracts for Brainfuse, CidiLabs, and AspirEDU, expanding access to tutoring, design tools, and analytics • Developed cost projections with 2–3% annual increases, compared to 5–7% for independent purchases These efforts support system-wide access to high-quality tools while keeping costs predictable and sustainable. Projected Contractual Expenditures: FY2025–FY2028 Table 4 shows projected contractual expenditures for key digital services through FY2028. While most contractual costs remain stable, projections for AspirEDU,

2 NC-SARA (2025) .Fall 2023Incoming Exclusively Distance Education Enrollment. [Data file]. Retrieved from https://www.nc- sara.org/data-dashboards

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Brainfuse, CidiLabs, and SmarterServices in fiscal years 2027 and 2028 are current estimates. Table 4. Projected Contractual Expenditures (FY2025 – FY2028) Service Name FY 2025 FY 2026 FY 2027 FY 2028 AspirEDU $ 268,503.25 $ 285,000.00 $ 285,000.00 $ 285,000.00 Brainfuse $ 305,264.97 $ 243,823.46 $ 275,000.00 $ 275,000.00 CidiLabs $ 56,514.00 $ 47,496.00 $ 57,000.00 $ 57,000.00 Instructure (Canvas) $1,372,841.99 $1,407,201.69 $1,442,317.55 $1,478,925.72 SmarterServices $ 160,800.00 $ 164,800.00 $ 165,000.00 $ 165,000.00 Turnitin $ 226,460.00 $ 237,783.00 $ 244,917.00 $ 252,265.00 MCCA (MS-SARA) $ 52,000.00 $ 52,000.00 $ 52,000.00 $ 52,000.00 NC-SARA $ 58,000.00 $ 58,000.00 $ 58,000.00 $ 58,000.00 EBSCOHost (MELO) $ 202,925.00 $ 209,013.00 $ 215,283.00 $ 221,741.00 ProQuest (MELO) $ 17,732.21 $ 18,397.16 $ 19,133.05 $ 19,946.21 InfoBase (MELO) $ 182,374.55 $ 184,198.30 $ 186,040.28 $ 187,900.68 SpringShare (MELO) $ 7,261.00 $ 5,082.00 $ 5,258.00 $ 5,443.00 MELO Website & Support $ 2,502.00 $ 2,502.00 $ 2,502.00 $ 2,502.00 MSVCC Training $ 20,000.00 $ 20,000.00 $ 20,000.00 $ 20,000.00 MSVCC Retreat $ 8,000.00 $ 8,000.00 $ 8,000.00 $ 8,000.00 TOTAL $2,941,178.97 $2,943,296.61 $3,035,450.88 $3,088,723.61 Upcoming contract expiration dates: • AspirEDU and Brainfuse: June 30, 2026 • CidiLabs: November 30, 2026 • SmarterServices: March 31, 2026 Inclusive Access Insights Several colleges participate in Inclusive Access agreements with publishers, providing students with digital textbooks and courseware on the first day of class through the Canvas LMS.

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Courses are identified in the MSVCC Enrollment Tool by the provider college, and a $25 per credit hour fee is assessed to the host college. These fees are later adjusted in the MSVCC assessments to reimburse provider institutions. MCCB tracks revenue and expenditures by semester to ensure accuracy and transparency. Tables 5–7 show Inclusive Access activity for the Summer 2023, Fall 2023, and Spring 2024 semesters. A positive balance denotes an increase in assessment fees, while a

negative balance reflects a reduction in assessment fees. Table 5. Inclusive Access Assessment Summary (Summer 2023) College Revenue Expenditure

Balance

$ 0

$ 0

$ 0

Coahoma

$ 14,025.00

$ 3,550.00

$ (10,475.00)

Copiah-Lincoln

$ 2,975.00

$ 2,650.00

$ (325.00)

East Central

$ 500.00

$ 11,900.00

$ 11,400.00

East MS

$ 300.00

$ 12,700.00

$ 12,400.00

Hinds

$ 29,375.00

$ 4,450.00

$ (24,925.00)

Holmes

$8,675.00

$ 5,925.00

$ (2,750.00)

Itawamba

$ 1,950.00

$ 16,875.00

$ 14,925.00

Jones

$ 4,400.00

$ 1,750.00

$ (2,650.00)

Meridian

$ 0

$ 2,475.00

$ 2,475.00

MS Delta

$ 2,400.00

$ 4,325.00

$ 1,925.00

MGCCC

$ 1,700.00

$ 10,575.00

$ 8,875.00

Northeast

$ 1,125.00

$ 900.00

$ (225.00)

Northwest

$ 150.00

$ 2,225.00

$ 2,075.00

Pearl River

$ 14,075.00

$ 1,350.00

$ (12,725.00)

Southwest

Total

$ 81,650.00

$ 81,650.00

$ 0

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Table 6. Inclusive Access Assessment Summary (Fall 2023) College Revenue Expenditure

Balance

Coahoma

$ 0

$ 75.00

$ 75.00

Copiah-Lincoln

$ 16,250.00

$ 1,850.00

$ (14,400.00)

East Central

$ 1,400.00

$ 6,700.00

$ 5,300.00

East MS

$ 0

$ 12,900.00

$ 12,900.00

Hinds

$ 450.00

$ 23,475.00

$ 23,025.00

Holmes

$ 31,200.00

$ 7,450.00

$ (23,750.00)

Itawamba

$ 26,000.00

$ 4,275.00

$ (21,725.00

Jones

$ 3,325.00

$ 14,450.00

$ 11,125.00

Meridian

$ 0

$ 2,525.00

$ 2,525.00

MS Delta

$ 1,125.00

$ 4,550.00

$ 3,425.00

MGCCC

$ 500.00

$ 11,000.00

$ 10,500.00

Northeast

$ 1,300.00

$ 9,725.00

$ 8,425.00

Northwest

$ 4,700.00

$ 225.00

$ (4,475.00)

Pearl River

$ 675.00

$ 5,500.00

$ 4,825.00

Southwest

$ 18,600.00

$ 825.00

$ (17,775.00)

Total

$ 105,525.00

$ 105,525.00

$ 0

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Table 7. Inclusive Access Assessment Summary (Spring 2024) College Revenue Expenditure

Balance

Coahoma

$ 0

$ 300.00

$ 300.00

Copiah-Lincoln

$ 11,100.00

$ 2,350.00

$ (8,750.00)

$ 1,275.00

$ 4,850.00

$ 3,575.00

East Central

$ 75.00

$ 9,925.00

$ 9,850.00

East MS

$ 350.00

$ 21,900.00

$ 21,550.00

Hinds

$ 43,650.00

$ 7,075.00

$ (36,575.00)

Holmes

$ 25,000.00

$ 6,875.00

$ (18,125.00)

Itawamba

$ 3,075.00

$ 13,775.00

$ 10,700.00

Jones

$ 100.00

$ 2,575.00

$ 2,475.00

Meridian

$ 375.00

$ 4,225.00

$ 3,850.00

MS Delta

$ 0

$ 14,500.00

$ 14,500.00

MGCCC

$ 1,625.00

$ 11,700.00

$ 10,075.00

Northeast

$ 4,050.00

$ 1,250.00

$ (2,800.00)

Northwest

$ 750.00

$ 6,525.00

$ 5,775.00

Pearl River

$ 17,525.00

$ 1,125.00

$ (16,400.00)

Southwest

Total $ 0 As enrollment in non-traditional formats grows, continued investment in shared infrastructure, instructional technologies, and professional development will remain essential to sustaining affordability, quality, and access across Mississippi’s community college system. EDUCATIONAL TECHNOLOGY TOOLS The MSVCC provides a suite of digital tools that support instruction, student success, and academic integrity across the system. These resources are available to all participating colleges through statewide contracts. $ 108,950.00 $ 108,950.00

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Student Risk Analytics: Dropout Detective by AspirEDU integrates with Canvas to identify students at risk of failing or withdrawing based on activity patterns. This allows institutions to provide early interventions. Virtual Tutoring Services : Brainfuse complements local tutoring services and offers live sessions and a writing lab. Brainfuse Usage • Total Hours: 12,427 • Average Cost: $23 per hour Table 8 shows the highest subject-specific usage of Brainfuse, with Writing and College Algebra representing 40% of all tutoring sessions. Table 8. Highest Virtual Tutoring Activity by Course Subject (FY2024) Subject Session Count Minutes Writing 1,593 37,025 College Algebra 1,294 35,522 Physics 301 14,094 Calculus 395 12,847 Chemistry 354 10,829 Human Anatomy and Physiology 282 10,039 Accounting 283 9,814 Intermediate Algebra 342 8,835 Statistics 173 5,244 Pre-Algebra 181 4,084 o Live Tutoring Sessions: 3,089 o Writing Lab Sessions: 9,338

Source: Brainfuse. (2025). FY 2024 Usage statistics for online tutoring services [Data file]. Retrieved from Brainfuse Admin Dashboard.

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Learning Management System: Canvas is a cloud-based LMS used to deliver online, MSVCC, and hybrid courses and supplement traditional instruction. Canvas Usage • Contracted FTE: 61,263 • Distinct users (13 months): 163,530 • Average monthly courses: 9,735 • Feature usage: 90% interactive tools, 92% content delivery Figure 3 Distinct Canvas Users by College

Canvas Users by College (FY2024)

Coahoma Community College Copiah-Lincoln Community College East Central Community College East Mississippi Community College Hinds Community College Holmes Community College Itawamba Community College Jones College Meridian Community College Mississippi Community College Board Mississippi Delta Community College Mississippi Gulf Coast Community College Northeast Mississippi Community College Northwest Mississippi Community College Pearl River Community College Southwest Mississippi Community College

4,307

12,359

15,748

6,982

22,744

4,917

2,575

6,128

13,392

12,993

13,537

22,977

8,464

5,723

7,078

3,606

0

5,000 10,000 15,000 20,000 25,000

Source: Instructure (2025), FY 2024 Distinct Canvas Users by College [Data file].

Instructional Design Tools: CidiLabs improves instructional design and content management within Canvas. • DesignPlus: Enables rapid and visually engaging course design. • TidyUp: Helps organize and remove unused files/pages to optimize course management. • ReadyGo: Uses Canvas API data to streamline term preparations. Virtual Library: Mississippi Electronic Libraries Online (MELO) is a virtual library platform that connects students and faculty to a range of scholarly databases, including EBSCOHost, ProQuest, InfoBase, and SpringShare.

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EBSCOHost Usage 3 • Total Database Sessions: 1,098,378 • Total Searches: 3,489,169 • Total Full-Text Requests: 141,700 • Total Abstract Requests: 124,396

Proctoring and Exam Security: Smarter Proctoring by Smarter Services provides secure exam administration and supports multiple proctoring modalities, including virtual, in-person, and automated options. SmarterServices Usage 4 • Unique Users: 24,895 • Proctored Sessions: 189,634 o Summer 2023: 29,155 o Fall 2023: 82,202 o Spring 2024: 78,277 • Courses Using Service: 3,385 Academic Integrity and AI Detection: Turnitin supports academic integrity through advanced plagiarism detection and AI authorship analysis. Figure 4 shows monthly paper submissions during FY2024, with 644,731. Usage peaked early in the semester, and then tapered off toward the end of each term, reflecting typical assignment cycles.

3 Source: EBSCOHost (2025), FY 2024 Standard Usage Report by College [Data file]. 4 Source: SmarterServices (2025), FY 2024 Business Report [Data file].

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Figure 4 Monthly Paper Submissions (FY 2024)

Monthly Paper Submissions (FY2024)

0 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 100,000

86,353

82,201

74,321

71,972

68,269

58,711

57,195

45,726

32,619

25,486

23,153

18,725

Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24

Source: Turnitin, LLC (2025), 2023-2025 Account Utilization [Data file].

PROFESSIONAL DEVELOPMENT Professional development is offered through the MSVCC Academy to support digital instruction across Mississippi’s community colleges. Training is offered in a variety of formats, including online, face-to-face, synchronous, asynchronous, and self-paced courses. Training Topics Training topics were based on system needs, participant feedback, and evolving best practices. Core areas included: • Accessibility: Creating content that meets federal and learner accessibility standards • Artificial Intelligence: Exploring instructional uses of AI tools • Student Engagement: Strategies for increasing participation in online environments • Online Learner Support: Addressing student needs and expectations • Landmark Courses and Special Sessions o Growing with Canvas and Digging Deeper with Designing and Teaching: These flagship courses remain popular for their in-depth, practical insights.

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o Special Sessions: Sessions led by vendors and university partners provided additional perspectives and advanced strategies, ensuring that educators stay abreast of the latest trends and technological innovations.

Academy Enrollment The MSVCC Academy experienced strong system-wide participation in FY2024. • Fall 2023: 601 participants across 28 courses • Spring 2024: 512 participants across 24 courses • Total FY24 Enrollment: 1,113 participants Figure 5 Colleges with the Highest MSVCC Academy Participation (FY 2024)

Highest MSVCC Academy Participation (FY2024)

12%

10%

10%

9%

8%

8%

8%

7%

6%

4%

2%

0%

Coahoma

Northwest

Jones

Itawamba

Southwest

Source: Instructure. (2025), FY 2024 Canvas Catalog Analytics [Data file]. Retrieved from Canvas Catalog Admin Dashboard.

TECHNICAL SUPPORT The division provides technical support for MSVCC colleges and staff. In FY2024, several improvements were made to enhance service delivery and response times. Support Enhancements in FY2024 • The Professional Development Specialist job description was revised to Digital Learning Support Specialist to ensure continuity of service and succession planning. • Help desk tracking was streamlined using Microsoft Planner and Tasks, improving case resolution, recordkeeping, and trend analysis.

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• Support was provided through Zoom, email, phone, text, and monthly consortium meetings. Figure 6 shows the breakdown of 267 support tickets by category. Vendor-handled cases are not included. Common request types included: • LMS support • Enrollment issues • Faculty training • Miscellaneous (Java/CSS, research, website updates) Figure 6 Support Requests by Category (FY 2024)

Turnitin, 9% Support Requests by Category (2024)

Micellaneous, 11%

Canvas, 47%

Academy, 8%

ET, 25%

Source: FY2024 Help Desk Tickets eLearning and Instructional Technology Division, MCCB.

The division continues to provide real-time system updates, scheduled maintenance alerts, and service notifications. Regular feedback from institutional staff is used to guide improvements and address recurring issues. FEDERAL REGULATIONS The division monitors federal regulations related to distance education and provides guidance to aid colleges with compliance. Federal Regulations in FY2024 Several federal regulations directly impacted distance education operations in FY2024:

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• 34 CFR 600.2 & 600.9(c): Defines core distance education terms and establishes state authorization requirements for online programs. • 34 CFR 668.14(b) (32) (ii) & 668.43(a) (5) (v): Requires institutions to certify that professional licensure programs meet state educational requirements and to provide clear public notifications regarding licensure eligibility. • 34 CFR 668.43(c): Mandates individualized student notifications for academic programs leading to professional licensure. • 34 CFR 668.41(h): Effective July 1, 2027, this regulation will require institutions to report student enrollment in distance education or correspondence courses. • 28 CFR 35 (WCAG 2.1 Compliance): Requires public entities, including community colleges, to ensure their web content and mobile applications meet Level AA accessibility standards for digital accessibility. Regulatory Outlook In FY2025, additional federal actions are expected, including administrative changes, executive orders, and modifications to compliance processes. The division will continue to provide updates, briefings, and technical assistance to support colleges through these changes. ONLINE OUTLOOK As digital learning continues to evolve, the MCCB eLearning and Instructional Technology Division remains committed to supporting MSVCC and its partner colleges. The division will continue to prioritize accessibility , innovation , and collaboration to meet the changing needs of students and institutions. Emerging Focus Areas • Accessibility Compliance: Assessing systems and processes to align with updated digital accessibility standards under 28 CFR 35 (WCAG 2.1). • Professional Development Accessibility: Updating MSVCC Academy offerings to ensure content is accessible across all formats and user needs. • System Rebranding: Reviewing branding elements (e.g., visual design, color contrast) for accessibility and improved user experience. • Continuous Enrollment Options: Exploring flexible models (e.g., MOOC-style enrollment) for professional development access year-round. • Credentialing Models: Evaluating the effectiveness of badging vs. certification as scalable models for professional development or training recognition.

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Mississippi Community College Board 3825 Ridgewood Road Jackson, MS 39211 www.mccb.edu