FY2024 Impact Report

• Support was provided through Zoom, email, phone, text, and monthly consortium meetings. Figure 6 shows the breakdown of 267 support tickets by category. Vendor-handled cases are not included. Common request types included: • LMS support • Enrollment issues • Faculty training • Miscellaneous (Java/CSS, research, website updates) Figure 6 Support Requests by Category (FY 2024)

Turnitin, 9% Support Requests by Category (2024)

Micellaneous, 11%

Canvas, 47%

Academy, 8%

ET, 25%

Source: FY2024 Help Desk Tickets eLearning and Instructional Technology Division, MCCB.

The division continues to provide real-time system updates, scheduled maintenance alerts, and service notifications. Regular feedback from institutional staff is used to guide improvements and address recurring issues. FEDERAL REGULATIONS The division monitors federal regulations related to distance education and provides guidance to aid colleges with compliance. Federal Regulations in FY2024 Several federal regulations directly impacted distance education operations in FY2024:

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