MELA Meeting Minutes 2003 - 2017

Jennifer asked who has been involved in helping write these. Patrick stated that it is built based on the current knowledge base, but it will need to be continuously audited. Jennifer also requested that each school receive the information so that they can make the necessary changes to the knowledge base. When updating the knowledge base, contact Patrick and Shanna so that they can update SIMS. Phyllis requested that we have an update on how to access Parature. The association felt that a second webinar is made available. Patrick stated that they could conduct this in Wimba to create a live classroom. That way the information would be made available to all, even those unable to participate live. Tish recommended that this training occur before the spring semester. Christian stated that SIMS automates the knowledge base. Pulls only the data that the CSR needs. Presidium’s biggest problem is that they make it so that the CSR does not appear to be reading from a script.

They will be providing Shanna with Pronto access. This will provide a direct point of contact with Presidium.

Each school needs to update Parature to reflect the course start/end dates for the spring semester.

iv.

Questions & Answer session. a)

Audra Leverton has had some concerns about problems we are seeing with instructors who are reporting issues within the course. They report the issue, but the issue is never resolved. The problem is documented, the ticket is created, and then nothing occurs. The tickets are not being escalated to Blackboard Patrick stated that they are having weekly conference calls with Blackboard and they will include Shanna on these calls. She will ensure that Blackboard has the needed information to resolve the issue. Terry asked if the Presidium support team receives a copy of the support ticket created by Blackboard. Patrick stated that they do have a copied list to operations, but that it would be beneficial to have a specific person’s contact information.

Tish recommended that Presidium be included on the ASP notification emails so that they are aware of issues that Bb may be experiencing with our server.

h. Turnitin Pilot – Yvelin Yang provided the group with an article from Dr. Norman Carey. She wanted to focus on the GradeMark feature. If you conduct a Google search on Turnitin GradeMark feature, you will receive several articles on how it is utilized. University of Newcastle is relevant to Turnitin and its use in Bb. They are trying to focus tools for time management. GradeMark versus Microsoft Word for commented feedback. With Word some of the formatting can be lost and must use the save as function to save the formatting from

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