MELA Minutes 2023-2024

b. Compilation and Investigation: Dr. Wilhite requested all colleges to share similar experiences and documentation to compile and escalate to support. i. Discussion and Feedback: 1. Kim Steinman asked how other colleges identified these issues. 2. Christine Davis emphasized checking user page views for unusual activity, especially during complaint investigations. 3. Buffy Matthews noted similar issues c. Dr. Wilhite requested everyone to download and share page view reports and document any unusual activities. This data will be compiled into a comprehensive support ticket for further investigation. Christine Davis highlighted the need for accurate page view reports and raised concerns over Canvas support's responses. The issue needs resolution as it impacts reliable tracking of user activity. d. Additional Observations: Tequila Sunrise from ICC noted similar issues with Pearson direct integration showing activity at odd hours. Katherine Puckett reported her account showing activity at 5 AM when she wasn't active. e. General Consensus: It was agreed that all affected colleges should compile detailed reports and submit linked to the LTI for smarter proctoring, with activity logged during times when the user was inactive.