MELA Minutes 2023-2024

manager to each contract and designated individuals to assist with contract processes, renewals, and sales-related inquiries. The change was prompted by feedback from clients who expressed confusion about whom to contact for various needs. The introduction of designated points of contact aims to streamline communication and support processes. While attendance at the meeting was not mandatory, a recording would be available for those interested in meeting their new contacts. Danielle's transition to a different team was mentioned, with the assurance that support would continue seamlessly under the new structure. Kaylie's proactive and organized approach during a recent meeting with the team was praised, leading to confidence in her role as the face and voice of the consortium moving forward. Contact information for Kaylie would replace Danielle's on the partner services contact list, indicating a shift in communication channels. Monthly newsletters from the new team, upcoming webinars, and plans to resume quarterly consortium calls once the team is fully operational were also discussed, explaining the delay in Q1 consortium call information to allow for a smooth transition and adjustment period for the new team. b. Cidilabs Update - During the meeting, there was an update provided on Cidilabs, with a focus on addressing training needs. An ad-hoc committee had recently provided feedback indicating that Cidilabs' extensive video library was overwhelming, and there was a consensus that a face-to-face training session would be highly beneficial. Recognizing the challenges of uninterrupted learning in office settings, arrangements were made for a training session thanks to collaboration with Northwest and Holmes. The session was scheduled for March 26th and 27th at Holmes Ridgeland campus. Northwest would lead discussions on administrative